How AlloVoisins Verifies 4.5M Users on France's Top P2P Marketplace

What is AlloVoisins?

AlloVoisins is France's largest peer-to-peer services marketplace, connecting individuals with local service providers and equipment renters. Founded in 2013 and headquartered in Nantes, France, AlloVoisins has grown to over 4.5 million members, including 300,000 professionals, processing 1.2 million service requests annually. The platform covers everything from home repairs and gardening to moving services and tool rentals, enabling neighbors and local professionals to meet community needs across France.

Current Situation

As a two-sided marketplace handling over a million service requests per year, AlloVoisins faces a fundamental challenge: ensuring that every service provider on the platform is who they claim to be. When someone enters your home to perform repairs, clean your apartment, or care for your children, trust is not optional — it is the foundation of the entire business model. With French consumers losing billions of euros to online scams annually, and identity fraud remaining a persistent threat across peer-to-peer platforms, AlloVoisins needed a verification solution that could scale to millions of users without creating friction or inflating costs.

Previously, identity verification on AlloVoisins was handled primarily through their payment partner as part of fund withdrawal compliance. This approach verified users only at the point of payout — not at onboarding — meaning unverified users could interact on the platform before any identity check occurred. For a marketplace built on neighborhood trust, this gap represented both a safety risk and a barrier to deeper user confidence.

Our Solution

With Didit's identity verification, AlloVoisins can now verify service providers at the point of registration, ensuring that every professional and individual offering services is authenticated before they ever respond to a request. Didit's cost-effective pricing makes it viable to verify users at scale across a community of 4.5 million members.

• Document Verification: France has specific national ID card and passport formats that require specialized detection capabilities. Didit's AI algorithms verify French identity documents — including the Carte Nationale d'Identite, passports, and residence permits — detecting alterations, forgeries, and stolen documents in real time. With coverage of 220+ countries and 14,000+ document types, AlloVoisins can also verify the growing number of international residents using the platform.
• Facial Recognition: With deepfake attacks surging over 2,000% in recent years, a simple document upload is no longer sufficient. Didit's biometric liveness detection confirms that the person submitting the document is physically present, preventing impersonation and synthetic identity fraud. The passive liveness check requires no awkward head turns or blink instructions — verification completes in under 30 seconds.

These features allow AlloVoisins to verify service providers and renters at scale while complying with EU privacy regulations (GDPR) and French data protection standards. Biometric data is deleted immediately after processing, eliminating data liability entirely.

Why Didit?

"When you invite someone into your home to perform a service, you need to know they are who they say they are. Didit allows us to verify our service providers quickly and affordably at a scale that matches our 4.5 million-member community. The sub-30-second verification flow means providers can get verified and start responding to requests immediately, without friction. For a marketplace built on neighborhood trust, this changes everything."

AlloVoisins Trust & Safety Team

Results

Didit's technology has enabled AlloVoisins to shift identity verification from a back-end compliance step to a front-line trust signal visible across the platform. Service providers who complete verification earn a trust badge that is displayed on their profile, giving requesters confidence before they accept a service offer.

At $0.30 per verification, AlloVoisins can verify its entire active user base at a fraction of the cost of legacy providers — a critical advantage for a platform with millions of members where traditional KYC pricing would be prohibitively expensive. The sub-30-second verification flow ensures that the onboarding experience remains seamless, keeping conversion rates high for new service providers joining the platform.

For a marketplace where trust is the product, verified identities translate directly into more transactions, fewer disputes, and a safer experience for every member of the community.

Want to Be Our Next Success Story?

Didit offers free identity verification solutions alongside premium features like White-Label KYC or AML Screening for businesses across all sectors and sizes. If you're looking for ways to reduce operational costs or comply with anti-money laundering regulations, contact us today — we'd love to make your business our next success story!